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Communication is the cornerstone of product development, manufacturing, and support.
Meetings, emails and phone/conference calls are important aspects of any team that builds products.
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Capturing these discussions and associating them to product records provide all personnel with the visibility to
understand the full impact their products had on users/consumers/customers.
Understanding this impact has a direct impact on product features and quality for future designs and updates/upgrades.
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The Omnify PLM HelpDesk module provides a communication portal that allows you to capture all product related discussions and feedback
and raise, route, and track any problems/issues. The HelpDesk module helps improve product development, quality, and timelines by:
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- Providing product data links to internal and external feedback
- Capturing all product related discussions/dialogs
- Providing a user blogging environment
- Managing and routing help tickets
- Tracking help ticket closure
- Building solutions/knowledge base to common issues
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Benefits of Help Desk Management
- Automatically associate customer feedback to product records
- Build solutions and knowledge base for common questions/problems
- Closed-loop processing of "Omnify" and "Non-Omnify" related issues
- Web portal to simplify communication with personnel, partners, customers, etc.
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Download the Omnify PLM Product Brochure |
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Help Desk Management
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